At Emerald Floral House, we take great care to source the highest-quality blooms to reflect your color palette, style, and overall vision. Because flowers are seasonal, perishable, and dependent on grower availability, substitutions may occasionally be necessary. Our goal is always to preserve the beauty, balance, and luxury of your design.

 

Quality & Freshness First

• We only use fresh florals that meet our standards for color, size, and overall appearance.

• If a specific bloom arrives below quality expectations, we will substitute it with a comparable or upgraded floral to maintain the integrity of your design.

 

Seasonal & Market-Based Substitutions

• Certain blooms may become unavailable due to weather, seasonality, shipping delays, or global supply issues.

• In these cases, we will substitute with flowers of equal or greater value, maintaining your:

  • Color palette

  • Style and shape

  • Overall aesthetic (romantic, garden-inspired, modern, etc.)

 

Design Consistency

• All substitutions will be thoughtfully chosen to ensure the arrangement remains cohesive and true to your approved design proposal.

• We will not change your primary design direction—only adjust the specific variety when necessary.

 

Communication

• If a significant substitution is required (for example, replacing a focal flower or large portion of a recipe), we will make every reasonable effort to notify you in advance.

• Minor substitutions—such as filler flowers, accent blooms, or greenery—may be made at the designer’s discretion to ensure freshness and quality.

 

Client Trust & Creative Expertise

By booking with Emerald Floral House, you acknowledge that floral substitutions may be necessary and trust our professional expertise to choose the best available blooms. Our commitment is always to deliver arrangements that exceed your expectations.